Same here, exactly!

Pretending to be Pacific Gas & Electric Company (PG&E). Received a call from a person stating to be PG&E on a Saturday saying that they are on their way to shut off our power line because we are behind on our bill for the months of August 2017 and Sept. 2017. We were given this number to call. Spoke to a lady and she said she will report our bill to the fiance dept to do an investigation and I was given a reference number. They knew the service location and account number .I was still hesitating and then was transferred to the "Floor Manager, Mike Martin extension 2021," he stated that the "corporate computer" has no records of our payment. I told him that our statement in the mail said that our payment has been received showing an outstanding balance of 0. He insist that I still have pay the amount owed so they wont shut off the line and that they will refund the money back after the "investigation" of where the payment went too and if it is their computer error, plus I will be given 1-2 months credit on them. I told them to check their system, because I was not given any cancellation notice and when did they send me a notice if they did. I was then told that my account was block until I pay to see that information I requested. I got mad and told him I would like to speak to the CEO or someone above him. He then told me that he can try to see if "the system" can approve a lesser payment amount and how much do I have to pay. I told him I can not provide the money he requested "1,000 plus dollars", but I do have $100. I heard a laugh and said that the system won't allow that, but $998. I kept arguing with him and said I won't pay that amount because I already paid my bill and it is weekend. He gave me SAFEWAY, RITE AID, AND CVS PHARMACY, for me to go pay at one of these locations because they can accept "Corporate" payments or I can go to a main office. He was getting tired of me arguing with him that he said he stopped the shut off date and wait for me to contact him directly at the above ext. number after he speaks to the fiance dept on Tuesday. Comes along today, Tue., Oct. 10, 2017; called three times to get a hold of this manager. On the second call I was transferred to another customer. I finally reached him and he the first thing he asked me was if I have the money to pay? I then told him that he needs to check with the finance dept., after a paused, he said that the finance dept. still has no idea where the payment went too. That's when I said I'll go to the main office to talk to them and if I need to, then I'll pay. He sound surprised and asked me," you have a main office near by?" I said yes, he said that the main office will send me back to him and the system will say the same thing. I hung up and went into one of the PG&E offices. That's when they told me that the number I was given was not theirs and that they do not call a customer, only automated machine will call for a shut off and I believe they don't do it on Saturday's either. My account is up to date and my payments have been received by them and that my account number is associated with a different number then the phone number they called to.