This is a scam trying to get you to buy a Kirby vacuum. Look up the yelp reviews on this company KCNC. It seems they aren't even affiliated with Kirby. They call first from another number a few days before to do a quick survey about your vacuum habits. Then they call again from this number saying you get a free carpet cleaning and that they want to expand their carpet cleaning business to your area. I scheduled the carpet cleaning and the guy showed up with a Kirby vacuum to sell me. Leaving out information is lying, sir. This company is dishonest from the start!!!!